Purchase conditions

1. WHAT IS THE PURPOSE OF THIS DOCUMENT?

This document and the others mentioned in it establish the conditions that govern the use of this website and the purchase of products on it (hereinafter, the "Conditions"). We ask you to carefully read these Conditions, our Cookies Policy and our Data Protection Policies before using this website since, by using this website or placing an order you accept these Conditions and the aforementioned policies. If you do not agree with all of them, you should not use this website.

2. ABOUT US?

The sale of items through this website is carried out under the name AROMAS DE TÉ by Aromas de Té, SL, Registered in the Commercial Registry of Toledo, Volume: 1620 Book: 0 Section: 8 Sheet TO 38216 CIF: B45853447. With address at Calle San Quintín, 6 CP 45100 Sonseca (Toledo), CIF B45853447, telephone 925383247 and email info@aromasdete.com .

3. ABOUT THE CONTENT OF THE WEBSITE

The owner of the website is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it.

The website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and display of the site as well as for other purposes as detailed. in the Cookies Policy.

From the client's website you may be redirected to content on third-party websites. Since the owner of the site cannot always control the contents introduced by third parties on their websites, he does not assume any type of responsibility with respect to said contents. In any case, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

The provider is not responsible for the information and content stored, by way of example but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website. of the provider. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborates in the withdrawal or, where appropriate, blocking of all content that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order. If you consider that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to function correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there may be certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make access to the website impossible.

4. ABOUT INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where applicable, have a license or express authorization by part of the authors. All contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the author's intellectual or industrial property rights.

The designs, logos, text and/or graphics other than the provider and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise regarding them. In any case, the provider has express and prior authorization from them.

The provider recognizes in favor of its owners the corresponding industrial and intellectual property rights, its mere mention or appearance on the website not implying the existence of any rights or responsibility of the provider over them, nor endorsement, sponsorship or recommendation on the part of the provider. of the same.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email address indicated above.

5. ABOUT THE INFORMATION YOU SEND TO THIS WEBSITE

All the information you provide us must be true. For these purposes, you guarantee the authenticity of the data communicated through the forms on the website. It will be your responsibility to keep all the information provided permanently updated so that it responds, at all times, to your real situation. In any case, the User will be solely responsible for any false or inaccurate statements made and for any damage caused to the provider or third parties.

You must use the Website in accordance with the Law and these Conditions, as well as morality and good customs. To this end, you will not use the page for illegal or prohibited purposes, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of computer equipment or documents, files and all kinds. of content stored on any computer equipment of the provider.

In particular, and as an indication but not exhaustive, you agree not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software and, in general, , any kind of material that:

(a) is contrary to, disregards or violates fundamental rights and public freedoms recognized constitutionally, in international treaties and other current regulations;

(b) induces, incites or promotes criminal, denigrating, defamatory, violent or, in general, actions contrary to the law, morality and public order;

(c) induces, incites or promotes discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition;

(d) is contrary to the right to honor, personal or family privacy or a person's own image;

(e) in any way damages the credibility of the provider or third parties; and

(f) constitutes illegal, misleading or unfair advertising.

6. AGE AND CAPACITY

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

In general, minors must always obtain prior consent from parents, guardians or legal representatives, who are ultimately responsible for all acts carried out by minors in their care. The responsibility for determining the specific content to which minors access corresponds to them, which is why if they access inappropriate content on the Internet, mechanisms will have to be established on their computers, in particular computer programs, filters and blocks, which They allow you to limit the available content and, although they are not infallible, they are especially useful for controlling and restricting the materials that minors can access.

7. TO WHICH COUNTRIES DO WE OFFER OUR ITEMS?

The items offered through this website are only available for shipping within the territories in which their marketing is possible.

8. WHAT STEPS TO FOLLOW TO CARRY OUT YOUR PURCHASE?

STEPS ON THE WEB

To place an order, you must follow the online purchasing procedure and click on "Buy now" or equivalent button. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Additionally, we will inform you by email that the product is being shipped (the "Shipping Confirmation").

PRICE AND PAYMENT 

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. If any condition is met that implies free shipping, this will be indicated and shown at zero cost.

Prices may change at any time, but any changes will not affect orders for which we have already sent an Order Confirmation. Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order. You can consult more details in our buying guide.

Additionally, if you are a registered user, you have a detail of all the orders placed in the My Account section.

You can use the payment methods made available to you, specifically:

• Credit or debit card
• PayPal
• Wire transfer.

Credit cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or lack of delivery and the contract cannot be formalized.

PROMOTION CONDITIONS:

Tea Aromas, has the right to cancel any order that, due to technical errors or inappropriate use of prices or conditions, does not comply with the prices stipulated on the website. If this circumstance occurs, the buyer will be notified as much in advance as possible.

All our promotions may have limits on the number of units promoted.

VALUE ADDED TAX AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice in electronic format, although you can indicate at any time your willingness to receive an invoice in paper format, in which case, we will issue and send the invoice in that format.

DELIVERY

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product(s) related to each Shipping Confirmation within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of setting a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you - or a third party indicated by you - acquires material possession of the products, which which will be accredited by signing receipt of the order at the agreed delivery address.

If the courier company finds it impossible to deliver your order, it will try to find a safe place to leave it. If we cannot find a safe place, the order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent to you again. If you will not be at the delivery location at the agreed time, please contact the courier company to arrange delivery on another day. If after 15 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract resolved. Please keep in mind that transportation resulting from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

TRANSFER OF RISK AND OWNERSHIP 

The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if this occurs at a later time.

8. DO WE ARCHIVE THIS DOCUMENT AND WILL IT BE ACCESSIBLE?

This electronic document, on which the contract is formalized, will remain archived and accessible through the corresponding links on our website, located at the bottom of the different pages that comprise it.

9. WHAT TECHNICAL MEANS DO WE MAKE AVAILABLE TO YOU TO IDENTIFY AND CORRECT ERRORS IN DATA ENTRY?

If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section. In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service by telephone 925383247 or by email info@aromasdete.com , as well as exercising the right of rectification contemplated in our Privacy Policy through the same email address. This website shows confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this website offers details of all the items that you have added to your basket during the purchasing process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after completing the payment process, you must immediately contact our customer service, at the telephone number or email address mentioned above, to correct the error.

9. IN WHAT LANGUAGE OR LANGUAGES CAN YOU MAKE THE PURCHASE?

The contract will be formalized in the Spanish language.

10. PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in the supply of products or if items are out of stock, we will refund any amount you may have paid.

11. RETURN POLICY

RIGHT TO WITHDRAW FROM THE PURCHASE

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 days from the day that you or a third party that you indicate, other than the carrier, acquires material possession of the last of those products.

To exercise the right of withdrawal, you must notify AROMAS DE TÉ - Aromas de Té, SL, with address at Calle San Quintín, 6 CP 45100 Sonseca (Toledo), or by email at info@aromasdete.com of the decision to withdraw from the contract. , by means of an unambiguous statement (for example, a letter sent by postal mail or email). You can use the model withdrawal form below, although its use is not mandatory.

WITHDRAWAL FORM

I/we hereby inform you * that I/we withdraw from our* purchase and sale contract of the following product/:

— ordered on*/received on*

— name of the consumer or consumers

— Address of the consumer or consumers

- Date

— Signature (if presented on paper)

(*) Delete what does not apply

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

CONSEQUENCES OF WITHDRAWAL

In case of withdrawal on your part, we will proceed to reimburse you for the payments you have made, including shipping costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive shipping method. ordinary that we offer) without any undue delay and, in any case, within 14 days from the date on which we have been informed of your decision to withdraw from this contract. The refund will be made using the same payment method that you used for the initial transaction, unless otherwise expressly agreed. We will not charge you any expenses as a result of the refund. We may withhold the refund until we have received the products, or until you have provided proof of the return of the products, depending on which condition is met first.

The products must be returned or delivered no later than within 14 days from the date on which you inform us of your decision to withdraw from the contract.

The deadline will be considered met if you return the products before the 14-day period has expired.

You will only have to cover the depreciation in the value of the products if it is a consequence of improper handling of the merchandise when examining its condition, properties and operation.

IMPORTANT INFORMATION ABOUT THE RIGHT OF WITHDRAWAL

You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:

- The supply of goods that may deteriorate or expire quickly.

- The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the the product/s while they are in your possession.

Please return the item using or including all its original packaging, instructions and other documents that may accompany it.

You can make returns:

- in any AROMAS DE TEA store. You can return the products to us in any of our stores that have the same section of the merchandise that you wish to return. In this case, you must go to any of these stores and deliver, along with the item, the electronic receipt that you will have received attached to the Shipping Confirmation, which is also kept in your account on the website. You can present the electronic ticket by showing it digitally through the screen of your mobile device or by taking it printed to the store.

- via messenger. You must contact us so we can organize the return. You must deliver the merchandise in the same package in which you received it, following the instructions that you will find in the “RETURNS” section on this website.

Neither of the two options will involve an additional cost for you.

If you do not wish to return the products through any of the free options available, you will be responsible for the return costs.

Please note that if you decide to return the items to us postage collect we will be authorized to charge you for any costs we may incur.

RETURNS OF DEFECTIVE PRODUCTS

In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us immediately through our contact channels, providing the details of the product, as well as the damage you suffer and we will tell you how to proceed. You can return the product to any of our stores or through a courier company that we will indicate to you. We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded to you, including the delivery costs incurred to deliver the item to you and the costs you would have incurred to return it to us. The refund will be made in the same payment method that was used to pay for the purchase.

12. WHAT WARRANTY DO YOU HAVE?

If you contract as a consumer and user, we offer you guarantees on the consumer goods that we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is stated. manifest within a period of two years from the delivery of the product. It is understood that the products comply with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily intended. of the same type and (iii) present the usual quality and performance of a product of the same type that are reasonably expected. In this sense, if any of the products do not comply with the contract, you must inform us by following the procedure detailed in the previous section and through any of the means of communication provided for this purpose.

The products we sell can often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and color, will not be considered defects or flaws. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

13. LIABILITY AND WAIVER OF LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product. However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin: i. loss of income or sales: ii. loss of business; iii. lost profits or loss of contracts; iv. loss of anticipated savings; v. data loss; and I saw. waste of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless stated expressly the opposite in it.

13. HOW WILL WE COMMUNICATE AND BE NOTIFIED?

Without prejudice to communications by other means (telephone for example) to resolve simple issues, the applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

The notifications you send us must be sent through our email address indicated in this notice. In accordance with the provisions of the previous paragraph and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided when placing an order. It will be understood that notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.

14. ABOUT THE TRANSFER OF RIGHTS AND OBLIGATIONS

The contract is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, as a consumer, you have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both express and tacit, that we could have granted you.

15. ABOUT EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure or delay in compliance with any of the obligations assumed, when this is due to events that are beyond our reasonable control ("Force Majeure Cause"). Causes of Force Majeure will include any act, event, lack of performance, omission or accident that is beyond our reasonable control and, among others, the following: a. Strikes, lockouts or other industrial action. b. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. d. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private. and. Inability to use public or private telecommunication systems. F. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

16. ABOUT WAIVERS

The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us in Under said contract or the Conditions, it will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations. No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

17. PARTIAL NULLITY

If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

18. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between us in relation to their subject matter and replace any other pact, agreement or previous promise agreed upon between both parties verbally or in writing. Both parties acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of them prior to the same, except for that which is expressly mentioned in these Conditions. Neither you nor we will have any remedy against any untrue statement made by the other party, whether verbal or written, prior to the date of a contract (unless such untrue statement was made fraudulently) and the only action available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

19. OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify these conditions. The modifications introduced will not be retroactive and, subject to possible exceptions depending on the specific case, will be applicable after 30 days from the date of their publication in the corresponding section. If you do not agree with the modifications introduced, we recommend that you do not use our website.

20. APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through it will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of Orgaz – Toledo (Spain).

If you are contracting as a consumer, the provisions of the previous section will not prejudice the protection that, in such condition, those provisions that cannot be excluded by agreement under the law of your country provide you .

21. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be well received. We ask you to send us such comments and suggestions, as well as any query, complaint or claim, through our contact methods or the postal or email address indicated in clause 2 of these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them through our contact channels. Your complaints and claims to our customer service will be attended to in the shortest possible time and, in any case, within the legally established period. If as a consumer you consider that your rights have been violated, you can direct your complaints to us through our email address in order to request an extrajudicial dispute resolution. In this sense, if the acquisition has been made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an extrajudicial resolution of consumer disputes. accessible through the Internet address http://ec.europa.eu/consumers/odr/ .

To exercise the right of withdrawal, you must notify AROMAS DE TÉ - Aromas de Té, SL, with address at Calle San Quintín, 6 CP 45100 Sonseca (Toledo), or by email at info@aromasdete.com of the decision to withdraw from the contract. , by means of an unambiguous statement (for example, a letter sent by postal mail or email). You can use the model withdrawal form below, although its use is not mandatory:

WITHDRAWAL FORM

I/we hereby inform you * that I/we withdraw from our* purchase and sale contract of the following product/:

— ordered on*/received on*

— name of the consumer or consumers

— Address of the consumer or consumers

- Date

— Signature (if presented on paper)

(*) Delete what does not apply